AMC MANAGEMENT MODULE

 

Following major features will be the part of this system:

  • AMC Reminders will be generated as per scheduled frequency (monthly/quarterly etc.) and service request can be assigned to the service engineers.
  • Once an AMC call (preventive maintenance) is finished by a service engineer it will be recorded in the system.
  • When next year AMC is due AMC invoice can be generated by the system.
  • AMC invoice can be prorated for the partial financial year.
  • One AMC invoice per machine will be generated. AMC can be for 1/2/3 years.
  • Date of preventive maintenance done, service engineer,signed by,and comments etc. will be recorded in the system.

TECHNICAL SUPPORT TICKETING SYSTEM

Following major features will be the part of this sub-system:

  • Any technical issue regarding equipment will be recorded in the system and new service request/ticket will be opened.
  • Technical support tickets can be assigned to the service engineers by central office or the regional manager.
  • Anytime open tickets can be tracked by time and for how long open.
  • Once ticket is handled, it will be closed in the system with details of what was fixed.

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